General conditions

This website www.celloptimum.se is operated by Celloptimum AB (Hedenströms väg 11, 132 49 Saltsjö-boo, phone: 0709-201084), VAT SE556808394201. These general conditions apply to all use of the website and webshop. Celloptimum reserves the right to change the conditions. The current version of the General Terms and Conditions are those available on the website.

These general conditions apply when you as a consumer place an order for our dietary supplements, via www.celloptimum.se. Agreement is concluded between you and Celloptimum, organization number 556808-3942. Detailed contact details and other information about Celloptimum can be found on the site. The terms and conditions are only applicable to you who are a consumer and who place orders via the site.

To be able to order on the site, you must be 18 years old. According to Swedish law, Celloptimum does not accept credit purchases for people under the age of 18. Celloptimum reserves the right in individual cases to refuse or change your order (for example if you have provided incorrect personal data and/or have payment complaints).

Celloptimum reserves itself for final sales and any image and writing errors on the site, for example errors in product description or technical specification, incorrect prices and price adjustments (such as changed prices from suppliers or currency changes) or incorrect information regarding whether an item is in stock. Celloptimum has the right to correct any such errors and to change or update the information at any time. If an incorrect price has been entered for an item you have ordered, Celloptimum will of course notify you of this and wait for your approval of the corrected price before Celloptimum continues with the order. Celloptimum is not responsible for information on the site that comes from a third party.

The site, as well as all content on it, is owned by Celloptimum. The information is protected by, among other things, intellectual property and market laws. This means that trademarks, company names, product names, images and graphics, design, layout and information about goods, services and other content may not be copied or used without written approval from Celloptimum.

AGREEMENT AND ORDER

In order to make a purchase via the site, you must accept the terms. By accepting the terms, you undertake to follow the terms in their entirety, as well as agree that you have read the information about personal data and consented to the use of personal data and cookies in accordance with Celloptimum's Privacy Policy.

A purchase agreement is only entered into when Celloptimum has confirmed your order and you have received an order confirmation from Celloptimum by e-mail. Celloptimum invites you to save this order confirmation for any contacts with Celloptimum's customer service. You can cancel your order until it has been confirmed by Celloptimum. If the order is cancelled, Celloptimum will refund all possible payments that You or your payment or credit card companies have made regarding the order.

PRICES, FEES AND PAYMENT

When ordering via the site, the prices stated on the site apply. Prices are stated in Swedish kronor and include VAT. The prices do not include any payment fees, which in such cases are stated separately.

You can pay in the ways indicated on the site. Celloptimum has the right to charge already in connection with the order, unless invoice payment or another similar payment method has been chosen by you and approved by Celloptimum. In case of invoice payment or partial payment, Celloptimum or its partners may make a credit report. In such case, you will be informed about this. Celloptimum reserves the right not to always offer all payment methods, or to change the payment method if the one you have chosen for some reason does not work at the time of purchase. Please note that any restrictions on payment options are indicated on the site.

PROMOTIONS AND OFFERS

Celloptimum may from time to time offer promotions on the site which may have more favorable terms than what appears in these terms, e.g. regarding payment or extended right of withdrawal. These more favorable conditions apply as long as the campaign is active and for the specific goods specified by Celloptimum in connection with the campaign. Celloptimum reserves the right to withdraw such promotions at any time. In the event of termination or cancellation of a promotion, these terms and conditions apply without modification. Offers on specific items on the site are valid for a limited time and while stocks last.

DELIVERY AND TRANSPORT

Items in stock are normally delivered within 1-3 working days.

If packages are to be redeemed, you must do this within the time specified in the notification. Packages must normally be picked up in person with valid identification and order number. You always receive a notification that shows where and when packages are to be picked up. Notification can take place via e-mail, regular mail and, if you have provided a mobile number, also via phone calls or SMS.

If you do not pick up your package, Celloptimum has the right to charge you a fee of SEK 330 for original shipping and handling, a fee for unclaimed packages, return shipping, and an extra cost for return handling (SEK 10 per product).

It is your responsibility to enter the correct address, telephone number and email when ordering, and should the wrong information be given which entails additional costs in the form of fees for unclaimed packages, original shipping, return shipping, and return handling, Celloptimum has the right to charge you a fee of SEK 330, as well as an extra cost for return handling (SEK 10 per product).

RIGHT OF WITHDRAWAL

When purchasing goods on the site, a 14-day right of withdrawal always applies in accordance with current consumer protection legislation. This means that you have the right to cancel your purchase by notifying Celloptimum of this within 14 days from when you or your representative received the ordered item (the cancellation period).

The right of withdrawal does not apply to goods with a broken seal/opened packaging.

If an item has been sealed, you must not break the seal if you want to be able to exercise your right of withdrawal. The right to regret therefore ends when you break the seal.

If you want to cancel the purchase, you must, before the cancellation period expires, send a clear message to Celloptimum. You must enter your name, address and other relevant information, e.g. order number, invoice number and name of the item in the message. You can use the standard form for exercising the right of withdrawal developed by the Swedish Consumer Agency (see www.konsumentverket.se ).

When exercising the right of withdrawal, you pay the return shipping and are responsible for the condition of the goods after you have received the goods and during the return shipping. The product must be returned within 14 days from the date on which notice of the exercise of the right of withdrawal was given to Celloptimum. The item must be sent well packaged, in good condition and in the original box.

If you regret your purchase and the product has already been picked up, Celloptimum has the right to charge you a fee of SEK 130 for original shipping and handling, as well as an extra cost for the return handling of the product(s) (SEK 10 per product).

Celloptimum will repay the amount as soon as possible, but no later than within 14 days from the date Celloptimum received your notice of exercise of the right of withdrawal. However, Celloptimum may wait with the refund until Celloptimum has received the item or You have shown that the item has been returned, e.g. through a submission receipt. The refund will be made to you via the payment option you chose, provided that nothing else has been agreed or that there are obstacles to such refund.

WARRANTY AND COMPLAINTS

The right of complaint covers goods that are faulty according to current consumer protection legislation. A customer who wishes to claim an error in an ordered item must contact Celloptimum as soon as possible after the error has been discovered via the contact details provided on the site. Complaints made within two months from when you discovered the fault are always considered to have been submitted in time.

Celloptimum is responsible for the return shipping for approved complaints.

When the claimed product is returned and the claim is approved, Celloptimum will compensate you in accordance with current consumer protection legislation. Celloptimum strives for this to take place within 30 days of Celloptimum receiving the complaint, but it may take longer depending on the nature of the goods. Celloptimum reserves the right to deny a complaint if it turns out that the product is not faulty according to current consumer protection legislation. In the case of complaints, Celloptimum follows guidelines from the Allmänna Reklamationsnämnden, see www.arn.se. More information is available at www.konsumentverket.se .

LINKS

Celloptimum may link to other websites that are outside of Celloptimum's control, and websites outside of Celloptimum's control may link to the site. Although Celloptimum tries to ensure that Celloptimum only links to websites that share Celloptimum's personal data and security regulations according to the privacy policy, Celloptimum is not responsible for the protection or confidentiality of information or personal data that You provide on other websites. You should exercise caution and read the privacy policy of the site in question.

FORCE MAJEURE

Celloptimum is not responsible for delays caused by circumstances beyond Celloptimum's control, such as general labor disputes, war, fire, lightning, terrorist attack, changed authority regulations, technical problems, errors in electricity/telecommunications/data connections or other communications, and errors or delays in services from subcontractor due to circumstance stated here. These circumstances shall constitute a basis for exemption which entails exemption from damages and other penalties. If any such situation were to arise, Celloptimum will inform you partly at the beginning and partly at the end of the time for the current situation. If the circumstance has lasted longer than two months, both you and Celloptimum have the right to cancel the purchase with immediate effect.

CHANGES TO THE TERMS

Celloptimum reserves the right to make changes to these terms and conditions at any time. Any changes to these Terms will be posted on the Site. Changes apply from the moment you have accepted the terms (in connection with a new purchase or when visiting the site), alternatively 30 days after Celloptimum has informed you of the changes. However, Celloptimum recommends that you keep updated on the site regularly to be aware of any changes to the terms.

INVALIDITY

If a competent court, authority or arbitration panel should find that any provision of these terms and conditions is invalid or unenforceable, the provision in question and all other provisions shall be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.

APPLICABLE LAW AND DISPUTE

Disputes must primarily be resolved by consensus after discussion with Celloptimum's customer service.

If the dispute cannot be resolved in agreement with Celloptimum's customer service, you as a customer can turn to ARN (Allmänna reklamentationsnämnden), which you can find more information about at www.arn.se. You can also submit complaints directly online via the European Commission's platform for mediation in disputes, which you can find via the following link http://ec.europa.eu/consumers/odr . If you submit a complaint via this platform, your case is automatically forwarded to the appropriate nationally responsible dispute resolution body. This dispute resolution body then contacts us and tries to resolve the dispute without court involvement.

In the event of a dispute, Celloptimum follows the decision of ARN or the corresponding dispute resolution body.

Disputes concerning the interpretation or application of these terms and conditions shall be interpreted in accordance with Swedish law and settled according to the text above, or in the last instance by a general court.

These conditions have been established by Celloptimum AB on 2020-11-13